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    About Us

    About Us

    PROFESSIONAL CLEANERS DELIVERING QUALITY RESULTS ALL OVER SYDNEY

    The key to our success has been our philosophy to treat the properties we look after ‘as if they were our own and work closely with you to ensure the best possible outcome.

    We also follow a quality control checklist to ensure you get a great clean every time, we guarantee it or it’s redone! We will happily customize a cleaning plan to meet your specific needs and budget.

    Given the opportunity, we would greatly appreciate the chance to work with you and demonstrate the high level of quality service which our clients enjoy. Just ask for a free, no-obligation personalized quote anytime.

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    Our customers choose us because

    • We are highly rated and trusted
    • We are fully insured and police checked
    • We provide all equipment for the job
    • We satisfaction guarantee all work done
    • We provide key access while you are out
    • We are professional cleaners in your area
    • We provide ongoing cleaning without long contracts

    Frequently Asked Questions

    Merit specialises in ongoing home, commercial and strata cleaning. We can keep your home, office or building maintained with daily, weekly or fortnightly ongoing services. Whatever your requirements, we can a tailor a service to suit your individual needs.
    We don't provide one-time cleaning as a separate service. Because Merit specialises in ongoing cleaning services, we can provide any extra one-time cleaning items to existing ongoing customers only.
    Yes, we have reviews, testimonials, and references from many satisfied customers. You can discover our reviews at meritcleaning.com.au/review.
    The choice is yours as we are happy to clean during the most convenient times for you. Although, there’s no need for you to be at home or the workplace during the cleaning as the most effective cleans take place with less people around. Also our Franchisees are police checked, insured and trustworthy. The easiest and most flexible way to conduct cleaning is by providing access with a spare key, hidden key, mailbox key (with security tag/fob inside your locked mailbox), or lockbox. If you do prefer to be at home or in the workplace while we clean, we will do our best to stay out of the way.
    We don’t have any long-term contracts. Our ongoing cleaning services exist on an ongoing basis and may be terminated by giving 30 days’ notice via our feedback form, inwriting or email by either party.
    Yes, we provide all equipment and cleaning solutions to get the job done. Unless there’s something of yours you’d like us to use, you won’t have to worry about providing anything.
    It’s easy to do through our website, simply:
    1. Enter your details on the quote form
    2. Get a free onsite quote from your local Franchisee.
    3. Confirm your cleaning date and leave the rest to us!
    We will email your quotation and Franchisee’s details, simply confirm by reply to them.
    It’s important to know the size and condition of the property, the number of bedrooms and bathrooms for homes or desks and toilets for workspaces. We also need to know the frequency of the service, the days and time frames available for cleaning and how access will be provided on the day. Also, if there are any additional specifics items to add on and if parking is available too.
    We charge a fix price per job or per item, instead of hourly rates. This ensures the customer gets everything that they want at fixed prices and avoids being overcharged, creating a consistent approach and expectations on both sides. Our Satisfaction Guarantee also ensures everything requested is completed to your satisfaction or it's redone.
    Because not all jobs are the same, we can only provide a rough estimate over the phone. To get a true and accurate quote, it’s best for your Franchisee to quickly visit your home or workplace to gauge the size, condition and details that are specific to your job. In this way you also get to meet your cleaner too, so you know who you are dealing with.
    Customers can help ensure they don’t incur any additional fees by simply ensuring their home or business is uncluttered. The less clutter, the easier it is to clean.
    We love hearing your feedback, it helps us constantly improve and give credit where it’s due. Simply tell us all about it via our feedback form.
    Your satisfaction is upmost importance to us, so you’ll have peace of mind with our Satisfaction Guarantee. If something ever goes wrong, we’ll fix it straight away. To best address any concerns, please contact us as soon as possible within 24-48hrs. You can send a message through the customer feedback link on our website or send an email to your Franchisee with photos of the areas of concern. We’ll aim to be back within 24-48 hours of your clean to rectify any issues.
    Customer service is paramount to our business. The first point of contact with any query or issue you might have is with your Franchisee, who will be happy help. If anything can’t be answered or resolved by them for any reason, the Merit office will be available to help too. The easiest way to contact us is via our feedback form and we’ll be in touch ASAP or within 24 hours.
    Yes we are happy to work around your pets while cleaning, although it’s between you and your cleaner to discuss where they are while we work.
    Because we specialise in ongoing cleaning services, you will have a designated cleaner for the duration of your service. On the odd occasion there are any changes, we’ll advise you ahead of time.
    All payments are processed securely online or by invoice through Merit accounts, after your clean is completed.
    We understand that sometimes things happen, and you may need to reschedule or cancel a clean. We will do our best to accommodate you, all we ask is that you give your Franchisee at least 24 hours’ notice. If not, then a non-cancellation fee of 50% of the service fee will need to be paid. The same applies if we have problems accessing your property on the day of cleaning, we will contact you and will allow 15 minutes’ leeway.
    We understand that your circumstances can change. If you need to suspend your service at any time, just advise your Franchisee accordingly. If you need to cancel your service permanently, simply fill in our feedback form, giving 30 days’ notice.
    At Merit, we go through an extensive and thorough recruitment and training process to ensure we produce high quality results. All our Franchisees are recruited in house through a 2-step phone and face to face interview. We then review IDs, references, and police checks. Successful applicants must then complete our two-day cleaning and procedures program, followed by a 30-day review.
    We don’t like to keep people waiting although due to factors outside of our control such as other customers, traffic and weather, we can’t promise specific arrival times, unfortunately. Therefore, we require a minimum 2-hour time frame to arrive for all appointments. If we are ever running late, your Franchisee will be in touch to let you know ahead of time.

    PROFESSIONAL CLEANERS QUALITY RESULTS

    SERVICING SYDNEY FOR OVER 10 YEARS Get a Quote

    Why Choose us?

    • We are highly rated and trusted
    • We are fully insured and police checked
    • We provide all equipment for the job
    • We satisfaction guarantee all work done
    • We provide key access while you are out
    • We are professional cleaners in your area
    • We provide ongoing cleaning without long contracts
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    We Service All Suburbs in Sydney

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    Highly Rated
    & Trusted
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    100% Satisfaction
    Guaranteed
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    Australian Owned
    & Operated
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    Credits For Ongoing
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